User Experience

UX lab

User-Experience (UX) testing, testing assesses how easy user interfaces are to use. In a UX test the researcher observes users as they perform a variety of tasks. The testing provides insight into problems the users encounter by collecting data on time on task, errors they make, how satisfied they are with the experience, and where they are confused or frustrated. UX involves more than just whether a user was able to accomplish a task but the overall experience. 

As Tim O’Reilly1 often asserts, in the Internet era users must be treated as co-developers and UX testing plays a central role in the ability of information professionals to achieve this goal.

UX testing provides an opportunity for information professionals to not only engage users in their services, but include them as participants in the design process, and also to display this active engagement to stakeholders in a way that goes beyond simply providing a report.

1O'Reilly, T. (2007, January). What is Web 2.0: design patterns and business models for the next generation of software. Communications & Strategies, (65), 17+.